FAQs-Frequently Asked Questions and Answers

General Information

Is a battery required?

Yes a 12V battery is required at all times. All Ghost Controls Automatic Gate Opener Systems are battery powered.  This design is inherently safer and allows the systems to be installed in almost any location in the world.

The 12V battery can be recharged with either a Ghost Controls UL Listed AC Transformer that is plugged into a 120VAC outlet OR by one or more solar panels.  Ghost Controls offers a 10W Solar Panel kit with the panel, mounting pole, mount brackets, and hardware to mount the panel to a fence or post and adjust to maximize your solar charging potential.  You can use up to three 10W panels or 30W in total of solar power.

What is the most common phone call we receive from customers calling our Technical Support help line?

Our most phone call received is customers dealing with a low battery in their system.  This low battery can be caused by a number of things including:

  • A tripped GFCI circuit breaker at the home on the circuit that the AC Transformer is plugged into.
  • Not enough solar power charging time for your discharge rate.
  • Not enough solar power charging capability (not enough solar panels) for your given installation.

For solar installations, please refer to our help guide for solar recommendations by clicking here.

Do you have a support page to log a help ticket?

Yes our support website can be reached at the following URL: https://myghostcontrols.force.com/Support/s/

Who can I call for help?

Our Technical Support Team can be reached at:

850-898-1411

Monday through Friday (excluding holidays) from 8am-5pm Eastern Time

You can also send us an email after hours to:

support@ghostcontrols.com

Can I use a Remote Transmitter from another Gate Opener manufacturer to control my Ghost Controls system?

No.  Only Ghost Controls remote transmitters and keypads will be able to control a Ghost Controls Automatic Gate Opener System.  We use a proprietary algorithm that we call GhostCode to control our system on 433.92MHz.  We designed our systems this way to maximize the long range operation of your radio frequency (RF) devices so that you can open/close your gate from further away.

If you instead want to add the convenience and versatility of Ghost Controls to your existing system, we encourage you to look at our AXUR Universal Receiver Kit that would allow you to use a Ghost Controls remote and keypad with another manufacturer's access control system.

TSS1 & TDS2 FAQs

What is the maximum capacity of a TSS1 or TDS2 gate opener system?

Please refer to the image below.  This maximum rating assumes that your gate(s) swings level and freely throughout its entire range of motion, DO NOT use a wheel for support, and are not solid panel gates.

DS1U & DD2U FAQs

What is the maximum capacity of a DS1U or DD2U gate opener system?

Please refer to the image below.  This maximum rating assumes that your gate(s) swings level and freely throughout its entire range of motion, DO NOT use a wheel for support, and are not solid panel gates.

DTP1, DTP1XP, and DEP2 FAQs

What is the maximum capacity of a DTP1, DTP1XP, or DEP2 gate opener system?

Please refer to the image below.  This maximum rating assumes that your gate(s) swings level and freely throughout its entire range of motion, DO NOT use a wheel for support, and are not solid panel gates.

Remote Transmitter FAQs

How many gate opener systems can you operate with a Ghost Controls Remote Transmitter (AXS1, AXP1, or AXR1)?

You can control up to two different Ghost Controls systems with each remote because there are two buttons on each remote with the "GC" logo on them.  Each button can control either a single or dual system.

If you have two remotes and only one Ghost Controls system, you can actually program both buttons to operate your age by "teaching" the GhostCode to the unused buttons just like you would if you have two different systems.

How many remote transmitters can I add to my system?

There is no limit to the amount of transmitters that you can add to a Ghost Controls system.  You can add as many AXS1, AXP1, or AXR1 remote transmitters, in any combinataion, as you want to our systems.

AXWK Wireless Keypad FAQs

What type of batteries are required for the wireless keypad?

Two C batteries are required and not included for the AXWK Premium Wireless Keypad.  We recommend a name brand of alkaline batteries such as Energizer or Duracell for best performance, especially in cold or hot weather.

Can I have a keypad on the inside and outside of the gates for guests?

Yes, you can put a keypad on the outside of the gate and another keypad on the inside of the gate.  This is a popular solution for many people who enable autoclose because it will allow guests to enter and exit the gate using a PIN code.  You can also consider putting your keypad on the inside of your property into "PartyMode Secure" mode so that the gate looks secure but a touch of any numeric button on the keypad will open the gate to allow the guest to leave.