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General

Online Technical Support

Ghost Controls

4.9

Elaine D

22:09 04 Feb 19

We purchased one of the dual gate openers for our new fence. It is nothing short of AWESOME!!! Had to contact customer service about one question we had, and they were just so nice -- which is an oddity in itself these days. The gate has so many different settings you can tailor to your needs. My husband installed it all by himself (good hubby!). Highly recommend. To make the gate even more functional for us we already had a camera doorbell, but then we added a camera security light so that we can know exactly who is at our gate and can communicate with them.read more

B Simmons

21:30 29 Jan 19

They have their customer service down! I’ve had my gate opener since summer of 2018 and have not had an issue until the other day. The control arm stopped working and moves open and closed freely by hand. Called customer support and they didn’t question anything. Verified my info and sent me a brand new one. Lifetime warranty for the motors, can’t beat that.read more

Eric Siemens

21:42 23 Jan 19

Great gate opener and instructions. Even better company! While installing the gate opener I called tech support a number of times for help. A real person always picked up the phone and provided expert help and advice. I did have to get a component replaced (my fault) which the company took care of for me.read more

Scott Woodward

20:47 23 Jan 19

If you are looking for a great product that the company will stand behind, you will not one better than GHOST CONTROLS. I purchased two gate systems in September 2017. They are installed on 16 ft metal gates and work great, never had an issue with the electronics or mechanical other then people trying to open the gate manually and have found tech support to be very helpful and a pleasure to work with. You will not be disappointed!!read more

Vicki Fayssoux

20:29 17 Jan 19

I cannot express how courteous and professional everyone at Ghost Controls has been to my husband and myself. Our gate is amazing, but we had an unfortunate event happen when our puppy ate all the wires. Mark Brown was so incredibly patient with me in explaining what needed to be done. From start to finish we could not ask for a better product and better customer service. If we could give "10" stars, we would!read more

Phillip Uptmor

23:05 05 Jan 19

We purchased the Coop controller so we would not have to rely on anyone opening or closing the chickens up during a vacation last year. We have been very pleased, it works great and the two times we have needed support the customer service experience was exceptional! This is a great product-be sure to follow the directions that are provided in the manual or instructional videos that are found on their website which were very helpful!read more

MICHAEL HURET

21:04 28 Dec 18

Awesome service! These guys focus on making sure their customers have a quality product! If you are considering their products, you don't need to look any further. Good quality, fair price, excellent support! Highly recommend them.read more

Bruce Myers

21:53 20 Dec 18

The unit is easy to install, instructions are great even though I had a few problems the great tech support Ghost has got me through it every time. I love the gate opener and encourage other to invest in it. Thanks support for all the helpread more

Serena Brown

01:12 14 Dec 18

My husband and I were quite skeptical about purchasing an automatic gate opener from the get go. So many different manufactures to choose from and we kept seeing the same thing...poor customer service & faulty product and quite frankly I didn’t wanna pay that much for the headache I was going to endure. I finally found Ghost Controls and read very positive and encouraging reviews so instead of going to distribution I decided to go direct. Since I work with manufactures on a daily basis I have found that sometimes that could be the best direction to take. It was an easy website to maneuver and they take PayPal so it was a win-win situation. The product came sooner than expected and was packaged correctly to prevent damage. the best part... the batteries and 5 button transmitters came fully charged what a bonus! My husband installed it the following day and it didn’t take long to get it up and running. We also decided to get the zombie lock and again I placed the order online. well I forgot that we needed the brackets for the tube gates that are needed for proper installation so I called up customer service and left a message explaining my dilemma and a short time later I received an email from a sales associate named Danny. I gave Danny a call and he advised that he received my message and then proceeded to run over to shipping grab the box that was on the dock ready for pick up and open it up and threw the hardware in there at no charge Merry Christmas he says to me. Needless to say I am totally impressed with my experience and the integrity of this company. Serena Brown*read more

Eddie Smith

03:21 11 Dec 18

We purchased a gate opener from Ghost Controls about 2 years ago and have not had any problems. Their products are great and their customer service is is best. You might find a cheaper gate opener but you won't find a better one for the money!!read more

Jo Lea Burger

00:34 11 Dec 18

I called and spoke with sales and the gentleman was very helpful in getting what I needed replaced. I did not know my spouse was also speaking to a representative to get the arm to our gate replaced. They were very helpful and sent us the parts the same day. Would definitely recommend this product.read more

Yankee Papa

19:49 29 Nov 18

Just placed the order, but had a great experience to share. I got a promo email offering a 15% Black Friday discount on orders through 11/26. However these tired eyes read the font as 11/28, so when I ordered the discount had already expired. I put a note at the bottom of the order explaining the situation, but didn't expect much. Overnight, I received another email from Ghost Controls issuing a ~$100 (15%) refund, no questions asked! Terrific customer service, which I wanted to recognize!read more

Ann Oglanian

15:53 27 Nov 18

Ghost controls products are exactly as advertised. Functional, ease of installation, adaptable to my unique configuration needs. Most importantly, their customer service promises are real. Prior to my purchase I spent a good bit of time on the phone with them getting assistance with the design of the system. They were endlessly patient an educated me so that we got it right the first time. The system itself was easy to install and just works. The driveway gate worked so well that I also installed a coop control. It rocks, too. Don’t hesitate to rely on this product. In fact, ask them to give you my phone number and I’ll walk you through what we did and why.read more

Jan Brown

15:03 20 Nov 18

I found Ghost Controls on the web while looking to replace our old gate. All aspects of our purchase and tech support have been positive. I would highly recommend working with this company!read more

Gaucho Bueno

21:46 09 Nov 18

The technical service is the best I have received in a long time...Our control board started acting up, sometimes would not respond to open or close commands, initially I thought it might have been a power problem, bought a couple of new batteries and kept them charged and used to rotate them with the originals (my solar charger also gets some shade from mountain and trees) but even with fully charged batteries the system would falter. After walking me through several troubleshooting steps, they determined that there was some kind of problem with the board, they replaced it at no charge and I received it two days later, replaced it and all is wonderful. I have to say I was very impressed with the professional way everything was handled... Never a ran-around or stalling tactics, just plain great service...read more

Allen Byington

16:29 25 Oct 18

Bought 2 double gate sets 2 years ago with no trouble until hurricane Michael caused multiple power brown outs. Company employees happily checked my actuators and found the control board was defective. They replaced the board without charge or question. It's rare to find such accommodation this day and time. Many thanks to them for such great support!read more

Jon Clinton

17:00 27 Sep 18

We order the Ghost control duel gate a year ago and it has been an amazing investment. It was very easy to setup and operate but more than that is has been a very durable product. We would truly recommend this product and if you have any questions on setting it up or need assistance their support team has been great to work with.. thanks again Mark for help. We love our Ghost Controls gate it has made our life easier thank you!!!read more

Marius gherghel

13:08 24 Sep 18

After heavy researching what gate openers to purchase I decided to go with Ghost CONTROLS. I could not be more pleased. I emailed Dany way before I purchased and did not try to sell me more then I need. Then Mark from tech support was just wonderful at helping me with a few questions I had. Those guys rock. If your still on the fence on who to go with please go with Ghost Controls you will not be disappointed.read more

Joseph Tock

15:07 15 Sep 18

I purchased an opener through my fence contractor/builder with a solar panel. After a couple months the opener would fail to close the gate. The installer did not seem to have a clue, but thought it might be a bad battery. He replaced the battery. About a month later, same issues arose. The installer scratched his head and said call Ghost. I called Ghost and spoke with Mark and Jonathan at tech support. They had me take a few digital pictures and send the pictures to them. Within 24 hours they diagnosed an improper installation, sent me a few parts and everything was resolved. I have used customer service and tech support of various companies over the years but I have never been treated so professionally. Their dedication to providing first rate technical support is an example on how things should be done and sets the bar which other companies should try to attain, but unfortunately few will. Should anyone I know need a fence opener, Ghost Controls will come highly recommend!read more

Ken

17:44 14 Sep 18

I am helping a friend with an install. She got the gate control with the solar panel. She decided to use a transformer instead. I chatted with an agent online, Marlee Dranzik. She was wonderful. I had an old gate transformer from another company. She said, Ghost would rather use their UL tested transformer at no cost to us. Wow! What great service. Thanks again Marlee.read more

Linda Pruitt

04:15 02 Sep 18

I have waited awhile to write a review due to some complications with our gate opener. Now I can honestly say Ghost Controls has a customer support team that is the BEST, second to none. They stood behind their product 100% and promised that they would figure it out and they did exactly that. Ghost sent me a new circuit board as they thought that was the problem, gate would just open 12" and stop. The problem continued and Jonathan called me and we decided to replace my one battery with 2 new batteries. I can now say after a month the gate opener has been flawless. As I researched for our gate opener I read reviews on Ghost Control and Mighty Mule. The good reviews for Ghost Controls is what influenced my decision to purchase the gate opener. Mighty Mule has a lot to learn from Ghost, so glad we didn't purchase a Mighty Mule because of their lack of customer support and negative reviews. Another added benefit to our purchase has been the how to YouTube videos on the installation, programming the remotes, and general set up for the gate operation. Believe me I have watched those YouTube videos many, many times. I am very comfortable with all the settings with our gate opener and love the party mode. We actually purchased a 3rd remote to leave in our house so we can set the party mode without leaving the house. So now there is no more getting out of the car when it's raining, dark, and when it's 98°. So people don't waste your time with Mighty Mule or any other gate opener. This company sells a great product and stands by their product. Thank you Jonathan and your team for your support and making this customer a very happy gal. KUDOS!read more

Glenn Guider

14:42 17 Aug 18

We wanted to take a moment to say we couldn't be happier with Johnathan and Matt from support for Ghost controls. You just don't see this service any more. These guys are great. Very knowledgeable and most of all super nice. I know as consumers we can be difficult trying to figure out the nomenclature of your products, but Matt and Johnathan were very patient and never got frustrated. Thank you so much for being the total professionals. Glenn and Melody Guiderread more

Bryan Lantz

12:42 10 Aug 18

I've had the Ghost Control dual gate system for around 6 months and the product is great. The best part is that if/when you need technical information the staff (Mark and Jonathan) are great to work with and very knowledgeable about their product.read more

Mike Jett

17:38 08 Aug 18

I have been a dealer in the gate opener business for many years and would like to say Ghost Controls is a very easy to use and the customer support offered by the factory is first class. The price for Ghost products are very affordable and perform great in the field with very few problems. Thanks Mike jett Owner -Custom Gate and Fence inc.read more

Darrell

13:05 07 Aug 18

Best customer service I’ve received in a while. I purchased the solar single are heavy duty system. The gate it’s self was nice and easy to install and worked perfectly during the day. I was having an issue where the batteries would not stay charged through the night, so when I left for work in the morning I could not get out of my driveway. I contacted customer service (Marlee) who was very friendly and helpful. Marlee contacted tech support and was able to ship a transformer to me at no cost. Now I can plug in my gate opener and not worry at 530am that my gate won’t open.read more

Buzz Griffin

17:44 02 Jul 18

We love GHOST! It works great and the people are quick to help if you have a question. Ours was installed this past spring and we have had no problem. Sometimes a question which they answer quickly, thanks Ricky L.read more

Michael Holbrook

23:34 21 Jun 18

Have not installed yet but am thrilled about the customer service from the sales team(Danny). After trying several Tim’s to contact their rival(mightmule) about recurring problem with a control arm for a 4 year old system and on hold nearly an hour on 4 different occasions I decided to give Ghost a call. I had replaced one operator arm two previous times and the other once. Ghost answered my call immediately,answered all my questions and was able to get my new dual system to me in two days. And system is better price than similar system at Mighty Mule.read more

Benjamin Burns

17:45 01 Jun 18

I love ghost controls automatic gate opener it works fantastically well even when it’s rainy especially when it’s raining and I can’t wait to open it in the snow where I don’t have to get out of the truck. Again thank you Ghost controls it’s a wonderful productread more

jeff townsend

23:45 26 May 18

Excellent support from Ghost! Had an issue with the automatic closer and made a call to the Tallahassee office and got people that genuinely cared about customer service. Actually took pictures of wiring and texted them to Ghost. They responded and even called back to check and make sure it was working. It is an excellent gate opener and much better then Mighty Mule with incredible customer support. It is quieter and smoother then the competition. I will only use Ghost from now on, on all my gates. Thank you again for all your assistance. It reminded me that some companies still really care.read more

George Garcia

15:53 22 May 18

System was relatively easy to install. Customer service in response to my questions was quick. System is working well since I installed it two months with no problems.read more

Rob Graham

15:00 17 May 18

There are other systems but the customer service assisting me was outstanding. Prices are about the same but the ease of installation and their help made it an easy project. The only drawback was my confidence as they talked me through the programming part and it was right out of the manual. Great company and I highly recommend them if this is your project.read more

Daniel Lawrence

15:17 15 May 18

Happy to have found this company, GREAT people to work with, I did have to make all my mounts as my fence is all oil field pipe corners, but that was certainly no fault of Ghost Controls. Great tech people, and always spot on info, THANKS Ghost Controlsread more

Bradford Lewis

17:59 12 Apr 18

I am really glad I found this coop opener. I have an old coop and modified my door to make it fit but it was pretty easy. We were loosing chickens to owls and others on the nights I didn't make it back to shut them in. Since we installed the coop, we have not lost a one and the chickens are great. I have the solar panel and the system has been working great now for a couple of months. It seems really solid, closes at a good speed and is very secure when shut. Now I can take a couple of days and not have to find a friend deal with my flock.read more

Bobby Owings

14:40 12 Apr 18

I love this gate opener. Easy to install. No problems with install, just follows directions. I would recommend this product and I would buy it again.read more

J Seadog

22:26 09 Mar 18

I've had the system for a few months now. I wanted to give it some time to develop issues before I wrote a review. No issues!! It's a great system, easy to install, durable and with great support to back it up. It opens faster than my neighbors gate (which is a competitor to Ghost) so I won the "jone's" competition. The only thing I had to do is add extra solar panels. Thats because east Texas is pine tree country. But to be fair on that note...it seems to pull an extra Amp or so to operate opposed to the competition (whose initials are MM). Hence, the faster opening response I assume. I'll take it! Also, the order I placed arrived with not exactly what was ordered. The advantage was on my side not Ghost. A command decision made over the phone by Ghost support solved the issue in mere minutes. It was nice to have someone on the phone that can pull some strings for the benefit of their company and the customer. So if your looking for a gate opener...stop!! Buy one of these!..or two!read more

Bryan Shaffer

18:36 09 Mar 18

Great product and value for the money. Customer service is outstanding.

Paty Paredes

16:09 09 Mar 18

Great place to work with, company culture is great! . Products are awesome, and customer service is A+read more

John La Prest

11:20 13 Dec 17

After looking at every opener on the market several times each, we went with Ghost Controls. So glad we did. Simple to install, price is very reasonable, but that was not our driving factor. Installed the system ourselves. Quality product as far as we can see. Well made, strong and swings gate easily. 16 foot gate like it's not even there. Very easy to program open and closed positions with the touch of the control panel buttons. Love the key pad features. the system totally gives us the security and control we were looking for.read more

Eddy Coleman

04:10 30 Nov 17

This product has state of the art functions. Very easy to assemble, excellent manual to guide you through the who assembly. They have on line videos that are very helpful for you to better understand, if needed. Their techs are very knowledgeable. System is very quite, alarms can be turned on/off. Operating modes are great, party mode, vacation mode, enough storage for 20 different entrance codes, very easy to program and to deactivate. I would purchase another one if I needed it. I don't have any problems endorsing this fine product. A great company and a great product. Eddy Coleman, Gilmer Texas.read more

Chad Granger

00:54 03 Nov 17

This system is awesome, it was pretty easy to get setup and works great. The customer service is top notch, any questions you have they're ready to answer on the spot... Awesome to deal with people and not just a automation when you have a questionread more

Phil Cagliero

15:07 26 Jul 17

I ordered a dual gate opener to replace my commercial grade system. It works great, I installed it myself with ease, and they provided great customer service.read more

Bill Sexton

13:03 04 Jul 17

Great experience. I ordered a gate opener direct from Ghost Controls. The sales and technical support was top notch. The product seems to be of excellent quality but it has only been installed for a couple of days.read more

Nicole Ingrando

16:15 07 Jun 17

Great gate opener system. Customer service has been fantastic. Cant say enough good things about Ghost Controls. I ordered a double gate system and will be ordering another for the other gate on my property. Keep up the great work guys!!read more

Steven C

14:17 11 Nov 16

Great company to work with. Customer service is through the roof! Keith answered all of my questions pre purchase and then helped when I had questions during the installation. You can tell that they are proud of their product. The opener itself was easy to install and is very smooth and quiet. I haven't tested the range to it's fullest yet but it is over 200'. The motor has a soft start and stop so as not to torque the mounting post. I'm very impressed so far and with the warranty/price point they offer it is tough to go wrong.read more

Next Reviews Write a review

Ghost Controls

5.0

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Jennifer Sargeant

2019-02-07T16:51:48+0000

So glad we decided to use Ghost products! The company is incredibly kind, patient, and knowledgable. Amazed our estate gate was DIY - just as they said. THANK YOU! Thank you for saving us $1,500!!!!read more

Paul-Carla Pailette

2018-12-03T15:47:12+0000

If your looking for a GREAT gate control system with EXCELLENT customer service, look no further!! These people are the best!! Mark & John have been very professional & helped both times I’ve called in. They always get back to me in a timely manner & are patient and knowledgeable until the issue is resolved. We love our Ghost Control System!!!!read more

Anna Flatt

2018-10-22T18:05:39+0000

We bought one, and was so impressed with it, and their helpful after-purchase service that we bought another one. My husband didn't have any trouble installing it, but it had a glitch a few days later he couldn't figure out. They stepped him through it over the phone, and in minutes it was working perfectly again.read more

Ron Austin

2018-09-21T20:53:14+0000

Replaced my Apollo System with the TDS2. Easy install, works great. Excellent customer service! Wish I would have done this years ago.read more

Ginger Grace

2018-09-10T16:13:59+0000

I installed a single gate controller system from Ghost Controls a few months ago. Instructions were sinple and easy to follow. I had my gate opener installed in a couple of hours. Product quality was great. I had two instancesd where lightning damaged the main board, the board in the arm, the antenna amplifier board and the alarm speaker. While I did have to replace the main board, Ghost was nice enough to send me the other parts free of charge. I would definitely recommend Ghost controls for any of your gate needs.read more

Brad Hellums

2018-08-18T00:35:20+0000

I bought a ghost controller about a month ago! The absolute best gate controller I’ve ever installed. They’re easy to set up and their technical support is off the chain! Unfortunately my controller got hit by lightning after being installed only 3 days and fried every computer in the main box. I called the technical support and although lighting is not usually covered, they sent me all new parts and walked me through the whole process!! This company gets 5 stars from me, and they’re the only company I’ll use for future gate controllers!!read more

Eddie Granger

2018-07-05T17:48:18+0000

Very good product and support

Patty Saenz

2018-04-26T13:45:48+0000

Dandy Land

2017-11-29T16:09:14+0000

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