17:00 27 Sep 18
We order the Ghost control duel gate a year ago and it has been an amazing investment. It was very easy to setup and operate but more than that is has been a very durable product. We would truly recommend this product and if you have any questions on setting it up or need assistance their support team has been great to work with.. thanks again Mark for help. We love our Ghost Controls gate it has made our life easier thank you!!!
13:08 24 Sep 18
After heavy researching what gate openers to purchase I decided to go with Ghost CONTROLS. I could not be more pleased. I emailed Dany way before I purchased and did not try to sell me more then I need. Then Mark from tech support was just wonderful at helping me with a few questions I had. Those guys rock. If your still on the fence on who to go with please go with Ghost Controls you will not be disappointed.
15:07 15 Sep 18
I purchased an opener through my fence contractor/builder with a solar panel. After a couple months the opener would fail to close the gate. The installer did not seem to have a clue, but thought it might be a bad battery. He replaced the battery. About a month later, same issues arose. The installer scratched his head and said call Ghost. I called Ghost and spoke with Mark and Jonathan at tech support. They had me take a few digital pictures and send the pictures to them. Within 24 hours they diagnosed an improper installation, sent me a few parts and everything was resolved. I have used customer service and tech support of various companies over the years but I have never been treated so professionally. Their dedication to providing first rate technical support is an example on how things should be done and sets the bar which other companies should try to attain, but unfortunately few will. Should anyone I know need a fence opener, Ghost Controls will come highly recommend!
17:44 14 Sep 18
I am helping a friend with an install. She got the gate control with the solar panel. She decided to use a transformer instead. I chatted with an agent online, Marlee Dranzik. She was wonderful. I had an old gate transformer from another company. She said, Ghost would rather use their UL tested transformer at no cost to us. Wow! What great service. Thanks again Marlee.
04:15 02 Sep 18
I have waited awhile to write a review due to some complications with our gate opener. Now I can honestly say Ghost Controls has a customer support team that is the BEST, second to none. They stood behind their product 100% and promised that they would figure it out and they did exactly that. Ghost sent me a new circuit board as they thought that was the problem, gate would just open 12" and stop. The problem continued and Jonathan called me and we decided to replace my one battery with 2 new batteries. I can now say after a month the gate opener has been flawless. As I researched for our gate opener I read reviews on Ghost Control and Mighty Mule. The good reviews for Ghost Controls is what influenced my decision to purchase the gate opener. Mighty Mule has a lot to learn from Ghost, so glad we didn't purchase a Mighty Mule because of their lack of customer support and negative reviews. Another added benefit to our purchase has been the how to YouTube videos on the installation, programming the remotes, and general set up for the gate operation. Believe me I have watched those YouTube videos many, many times. I am very comfortable with all the settings with our gate opener and love the party mode. We actually purchased a 3rd remote to leave in our house so we can set the party mode without leaving the house. So now there is no more getting out of the car when it's raining, dark, and when it's 98°. So people don't waste your time with Mighty Mule or any other gate opener. This company sells a great product and stands by their product. Thank you Jonathan and your team for your support and making this customer a very happy gal. KUDOS!
14:42 17 Aug 18
We wanted to take a moment to say we couldn't be happier with Johnathan and Matt from support for Ghost controls. You just don't see this service any more. These guys are great. Very knowledgeable and most of all super nice. I know as consumers we can be difficult trying to figure out the nomenclature of your products, but Matt and Johnathan were very patient and never got frustrated. Thank you so much for being the total professionals. Glenn and Melody Guider
12:42 10 Aug 18
I've had the Ghost Control dual gate system for around 6 months and the product is great. The best part is that if/when you need technical information the staff (Mark and Jonathan) are great to work with and very knowledgeable about their product.
17:38 08 Aug 18
I have been a dealer in the gate opener business for many years and would like to say Ghost Controls is a very easy to use and the customer support offered by the factory is first class.The price for Ghost products are very affordable and perform great in the field with very few problems.ThanksMike jettOwner -Custom Gate and Fence inc.
13:05 07 Aug 18
Best customer service I’ve received in a while. I purchased the solar single are heavy duty system. The gate it’s self was nice and easy to install and worked perfectly during the day. I was having an issue where the batteries would not stay charged through the night, so when I left for work in the morning I could not get out of my driveway. I contacted customer service (Marlee) who was very friendly and helpful. Marlee contacted tech support and was able to ship a transformer to me at no cost. Now I can plug in my gate opener and not worry at 530am that my gate won’t open.
17:44 02 Jul 18
We love GHOST! It works great and the people are quick to help if you have a question. Ours was installed this past spring and we have had no problem. Sometimes a question which they answer quickly, thanks Ricky L.