01:12 14 Dec 18
My husband and I were quite skeptical about purchasing an automatic gate opener from the get go. So many different manufactures to choose from and we kept seeing the same thing...poor customer service & faulty product and quite frankly I didn’t wanna pay that much for the headache I was going to endure.I finally found Ghost Controls and read very positive and encouraging reviews so instead of going to distribution I decided to go direct. Since I work with manufactures on a daily basis I have found that sometimes that could be the best direction to take. It was an easy website to maneuver and they take PayPal so it was a win-win situation.The product came sooner than expected and was packaged correctly to prevent damage. the best part... the batteries and 5 button transmitters came fully charged what a bonus! My husband installed it the following day and it didn’t take long to get it up and running.We also decided to get the zombie lock and again I placed the order online. well I forgot that we needed the brackets for the tube gates that are needed for proper installation so I called up customer service and left a message explaining my dilemma and a short time later I received an email from a sales associate named Danny.I gave Danny a call and he advised that he received my message and then proceeded to run over to shipping grab the box that was on the dock ready for pick up and open it up and threw the hardware in there at no charge Merry Christmas he says to me.Needless to say I am totally impressed with my experience and the integrity of this company. Serena Brown*
03:21 11 Dec 18
We purchased a gate opener from Ghost Controls about 2 years ago and have not had any problems. Their products are great and their customer service is is best. You might find a cheaper gate opener but you won't find a better one for the money!!
Jo Lea Burger
00:34 11 Dec 18
I called and spoke with sales and the gentleman was very helpful in getting what I needed replaced. I did not know my spouse was also speaking to a representative to get the arm to our gate replaced. They were very helpful and sent us the parts the same day. Would definitely recommend this product.
19:49 29 Nov 18
Just placed the order, but had a great experience to share. I got a promo email offering a 15% Black Friday discount on orders through 11/26. However these tired eyes read the font as 11/28, so when I ordered the discount had already expired. I put a note at the bottom of the order explaining the situation, but didn't expect much. Overnight, I received another email from Ghost Controls issuing a ~$100 (15%) refund, no questions asked!Terrific customer service, which I wanted to recognize!
15:53 27 Nov 18
Ghost controls products are exactly as advertised. Functional, ease of installation, adaptable to my unique configuration needs. Most importantly, their customer service promises are real. Prior to my purchase I spent a good bit of time on the phone with them getting assistance with the design of the system. They were endlessly patient an educated me so that we got it right the first time. The system itself was easy to install and just works. The driveway gate worked so well that I also installed a coop control. It rocks, too. Don’t hesitate to rely on this product. In fact, ask them to give you my phone number and I’ll walk you through what we did and why.
15:03 20 Nov 18
I found Ghost Controls on the web while looking to replace our old gate. All aspects of our purchase and tech support have been positive. I would highly recommend working with this company!
21:46 09 Nov 18
The technical service is the best I have received in a long time...Our control board started acting up, sometimes would not respond to open or close commands, initially I thought it might have been a power problem, bought a couple of new batteries and kept them charged and used to rotate them with the originals (my solar charger also gets some shade from mountain and trees) but even with fully charged batteries the system would falter. After walking me through several troubleshooting steps, they determined that there was some kind of problem with the board, they replaced it at no charge and I received it two days later, replaced it and all is wonderful.I have to say I was very impressed with the professional way everything was handled... Never a ran-around or stalling tactics, just plain great service...
16:29 25 Oct 18
Bought 2 double gate sets 2 years ago with no trouble until hurricane Michael caused multiple power brown outs. Company employees happily checked my actuators and found the control board was defective. They replaced the board without charge or question. It's rare to find such accommodation this day and time. Many thanks to them for such great support!
17:00 27 Sep 18
We order the Ghost control duel gate a year ago and it has been an amazing investment. It was very easy to setup and operate but more than that is has been a very durable product. We would truly recommend this product and if you have any questions on setting it up or need assistance their support team has been great to work with.. thanks again Mark for help. We love our Ghost Controls gate it has made our life easier thank you!!!
13:08 24 Sep 18
After heavy researching what gate openers to purchase I decided to go with Ghost CONTROLS. I could not be more pleased. I emailed Dany way before I purchased and did not try to sell me more then I need. Then Mark from tech support was just wonderful at helping me with a few questions I had. Those guys rock. If your still on the fence on who to go with please go with Ghost Controls you will not be disappointed.
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If your looking for a GREAT gate control system with EXCELLENT customer service, look no further!! These people are the best!! Mark & John have been very professional & helped both times I’ve called in. They always get back to me in a timely manner & are patient and knowledgeable until the issue is resolved.We love our Ghost Control System!!!!
We bought one, and was so impressed with it, and their helpful after-purchase service that we bought another one. My husband didn't have any trouble installing it, but it had a glitch a few days later he couldn't figure out. They stepped him through it over the phone, and in minutes it was working perfectly again.
Replaced my Apollo System with the TDS2. Easy install, works great. Excellent customer service! Wish I would have done this years ago.
I installed a single gate controller system from Ghost Controls a few months ago. Instructions were sinple and easy to follow. I had my gate opener installed in a couple of hours. Product quality was great. I had two instancesd where lightning damaged the main board, the board in the arm, the antenna amplifier board and the alarm speaker. While I did have to replace the main board, Ghost was nice enough to send me the other parts free of charge. I would definitely recommend Ghost controls for any of your gate needs.
I bought a ghost controller about a month ago! The absolute best gate controller I’ve ever installed. They’re easy to set up and their technical support is off the chain! Unfortunately my controller got hit by lightning after being installed only 3 days and fried every computer in the main box. I called the technical support and although lighting is not usually covered, they sent me all new parts and walked me through the whole process!! This company gets 5 stars from me, and they’re the only company I’ll use for future gate controllers!!
Very good product and support