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Charisse C.

06:34 26 Jun 20

We purchased a complete Ghost Controls system and we love it! If you have two remote controls, you will need to sync them to each other before setting up the keypad. I contacted tech support and was assisted by Rick. He was fantastic! Rick walked me through every step of syncing the remotes and setting up the gate keypad. 5 Star service!

Tom W.

04:17 20 Jun 20

I recently purchased a ghost control unit TSS1 for my entry to my home. I also got the key pad, an extra remote and the bar that's buried by my driveway to automatically open my gate upon leaving. I bought the system from a local dealer where I live. The installation was easy for the most part until I tried to connect the wiring harness to the batteries. The connection on the batteries was larger that the wiring harness fittings. I went to local dealer where purchased who in turn contacted Ghost Controls and they acknowledged an issue. They immediately overnighted to the dealer adapters for the batteries which immediately corrected the problem. I had some difficulty marrying the remotes together and to the keypad. I contacted Ghost Controls and Mr. Tom Richmond answered the phone. He immediately told me how to properly fix this problem not only by giving me explicit directions, he emailed videos to me to show me. Very simple procedure and now my system is up and running perfectly. I have had three gate opener products from another company and was not satisfied. I am very satisfied with Ghost Controls and would recommend it everyone. Thank you Ghost Controls for your superior easy to install product and thank you Tom Richmond for your expert advice.

David & Kari T.

20:40 17 Jun 20

Better than we imagined! Easy to install. Works amazing! We had an issue with the Arm. Wrote tech support on a Sunday. Monday a Tech call and helped us troubleshoot the problem. Sent a new arm ASAP! Its the Sexiest Gate in the hood now!Thank you Ghost controls!

Dan F.

20:53 28 May 20

My previous gate opener would open whenever a tractor or truck would go into reverse and activate the warning horn...it was frustrating. Also very poor customer support. The typical response was..."It's too expensive to repair that component..buy a new one."My Ghost control opener was very easy to install. Took up 1/4 of the space of the old one. Works perfectly...no complaints. No "false openings". Excellent service, shipping, and product. PS. I do not own any stock in this company and I don't work there.But I do like their gate openers!!

Travis G.

19:19 18 May 20

Fantastic product, quick delivery, easy installation, and very clean look! Couldn’t be happier. Stopped by their facility today to pick up a transmitter for my wife and the staff was very friendly. I will be adding a wireless keypad soon.

Michael C.

20:09 12 May 20

Edit: Can’t say enough about how good these openers work. Absolutely flawless since install. Very happy customer. Recently purchased and installed a set of dual openers to replace a set of Mighty Mule openers that were less than 6 months old.The Ghost brand were super easy to install and incredibly easy to program. Unlike the Mighty mule brand that were near impossible to program. Also the other brand would malfunction daily several times. I've only had the Ghost controls for a week now but so far no malfunctions. I am very impressed.

Kristopher W.

20:16 08 May 20

This product has so far exceeded my expectations! This was my first automatic gate install and was very impressed at how easy it was. Directions included were easy to read and if you follow the steps provided and do not get ahead... your gate will operate flawlessly. Electronics are ALL plug-and-play! If you can screw in a light bulb... you are good-to-go!More importantly the service so far has been spot on. I love the on-line chat feature and have had nothing but quick positive responses on every chat. I would highly recommend this product and company to anyone looking for a high-quality gate control!

Caleb W

21:09 01 May 20

If I could give more stars I would. The gate openers themselves are awesome but the customer service is even better. I have had a couple minor issues with my gate opener in the past year and a half and each issue was resolved quickly. The gentlemen that I have spoke to have been super helpful and always go above and beyond to make sure the issues were resolved quickly. Highly recommend!

M K.

03:16 25 Apr 20

Had a great experience with the website but wanted some direct customer support to ensure I was ordering the right system for me. Marlee with Ghost answered my messenger note promptly and once we got on the phone, she not only answered some questions I had, but was able to make recommendations for my application the helped me simplify my set up. Need to also mention that’s she did not let the business hours get in the way or helping me out. Also got a nice Earthday discount too. My system is ordered and can’t wait for it to come in so I can install it. If I can figure out how to, I will come back to this post and update with install comments and photos. Thanks Marlee, you have been a pleasure doing business with.

Matt A.

16:33 24 Apr 20

I did a lot of research for an automated gate setup for our house. I know friends that have ghost controls competitors stuff and they all had issues with them. After lots of research and speaking with Marlee (who is absolutely amazing employee/asset to ghost controls) i pulled the trigger with a dual gate setup with key pad, key pad stand off, dual battery box, 30watt solar panel, zombie lock, 100ft vehicle sensor. It arrived the day after i placed the order. Packaging was awesome and neat. Installing the system by myself, digging the ditches by hand and setting everything up i might have 4 hours in the install. I absolutely love this thing. It works flawlessly and was a breeze to dial in. Highly recommend ghost controls for not only their product but their amazing customer service.

Christopher D.

02:19 23 Apr 20

I got my ghost control system installed today. Very easy to Install and the you tube video is very helpful.

A P.

20:07 16 Mar 20

I needed an automatic opener for one 16 foot gate and after a great deal if research I went with the Ghost Controls. A great decision on my part as the system is easy to set up and of great quality. Also purchased the solar system which has worked wonderfully! I did have one issue that was “self inflicted “ which prompted me to get in touch with customer support. A call back was very quick and the support received was professional, courteous, and met my needs in detail. I would, and have, recommend Ghost Controls to anyone looking for quality and service after the sale! Thanks again

John S.

14:27 06 Mar 20

The product is quality and easy to install. I would say you need some basic knowledge of DYI and some experience mechanically.I can’t speak on their support as I never had to call them. Instructions are clear.

Chris J.

10:14 19 Feb 20

Install of the gate was easy and straightforward. Gate worked perfectly from the start. I ran into some issues with solar charging of the batteries over this winter in WA. GET 2 PANELS if you have a lot of cloudy days and avoid headaches. Called tech support and we got everything up to speed and now there are no issues. Super easy to deal with and helpful. Thank you Ghost Controls.

Frans S.

23:29 18 Feb 20

Was an amazing product for 350 days, then on day 351 the gate would not open. The fuse appears to have caught fire as opposed to popping or blowing. We have reach out to Ghost and where greeted with an answering service asking us to leave a message. I’m hoping they respond soon so I can test their warranty and identify the cause of this failure that could have started a fire. I will revise my post once we here back form customer support.Same day update, wow thank you Rick for reaching out me so quickly, customer service is truly 5 stars. I'm was also impressed at how serous you and your engineers are taking this and not simply just send out replacement parts. You are actually are kicking off and RCA on the same day I made this post. So props and hats off to you. I look forward to hearing back from you and having a better understanding of what caused this issue. So yes I'm back to highly recommending supporting this product and business.

Danny M.

15:28 05 Feb 20

Recently ordered a gate opener kit along with solar panel, two batteries, two key pads. All shipped promptly. Installed on 16' tube gate. Easy install, just follow directions. I come from a background of electrical maintenance and construction in heavy industry. The Ghost Controls system in my opinion is well engineered and thought-out to be easy for virtually anyone to install.Only had the system installed now for a week, so far it works fantastic. + A few weeks after the original installation of gate opener and satisfied its a great product, I invested in & added the Zombie Lock. Another 5 stars, zombie lock works perfectly. After bolting it on and connecting, just required a very small adjustment to the fully closed position of the gate control. All super easy.Wow, cant say enough good things about this whole system.

Joseph C.

00:51 22 Jan 20

This was the best purchase I have ever made! Ghost controls tss1 single gate opener came with the easiest directions. From start to finish I completed the install in 2 hours. The gate is extremely user friendlyIt operates quickly and efficiently.I was able to connect my Jeep factory garage door buttons to the gate.Factory remotes work from a long distance Gate opener is quietI honestly couldn’t be happier with this product!!

Kevin J.

02:48 21 Jan 20

I ordered two Ghost Controls openers for my dual gates. The support team was phenomenal in helping me get it set up. I realized that my second arm wire was a bit too short for upper placement of my control box. Marlee went above and beyond by trading out the arm that was short for an arm with a longer hookup wire.Now folks, that's great customer service.Thank you Ghost Controls.

Donovan Liam H.

21:33 17 Jan 20

Awesome Gate Opener! Warranty Can’t Be Beat! DIY - Wife & I Set-Up! Quiet Operators! Can’t Beat The Pricing! Option For “Push To Open Brackets” Since We Have A Sloping Turning Driveway! Solar Charges 2 Batteries & No Home Power Needed! ABSOLUTELY HIGHLY RECOMMENDED!!!

Dale E.

21:28 07 Jan 20

I've had my 2 gate opener installed for over a week now and it's worked flawlessly. My wife was so excited she had to drive through it a few times just after installation. It's exciting that we won't be getting out in the rain or dark or touch a frost covered gate to gain access to our property any longer!The installation took two days because I had to level one of my gates and bury the 2nd gate's control/power cable in compacted ground that had not been broken in decades. The cable for the solar panel was about 2 feet short of what I needed, so I cut the mounting pole down a bit.Overall the gate has performed perfectly. The instructions were very good and included tips for installing the openers on round posts. The stop limits and the auto-close are great features and work just as described in the documentation. The model I purchased came with 2 "regular" remotes. To use features like Party Mode, you'll need the premium remote. It's only $3 more than the regular remote on Amazon, so spring for it you're going to be purchasing extra remotes. It'll be handy to have when you need it. I contacted customer service and confirmed that the premium remote was needed. Very friendly and supportive customer service!I like this gate so much better than my neighbor's Mighty Mule opener. I recommend this gate without reservation!

Gene R.

21:11 06 Jan 20

Mark from the tech support had helped me out as I had an issue with my DTP1 gear box. Despite not having my receipt with me at the time Mark had sent out a replacement today!!! Good company to deal with as there are a lot of gate controllers out there on the Web. I am glad I made the right choice in my purchase... Thank you again Mark for your help..

17:02 02 Jan 20

Leslie S.

18:31 11 Dec 19

We are so happy with the Ghost Controls gate opener! In the past, we had purchased a Mighty Mule gate opener. It failed before the 1 year warranty expired. When we were trying to figure out why it quit working, we discovered it was filled with rust colored water. The arm was installed correctly (not upside down) and I called the company to let them know that they some sort of design flaw that allowed rainwater in. I think already knew it because they didn't have any questions/comments. Afterwards, I googled complaints about water regarding the Mighty Mule and saw there were others that complained about the water intrusion as well. So, after researching the different companies, we decided on Ghost Controls. It works great! We've had it over a year and haven't any problems whatsoever. In addition, the price was very reasonable and affordable. We are very pleased with this product and highly recommend it.

David

02:25 11 Dec 19

These people, and their products are amazing, I installed a dual arm opener and multiple accessories two weeks ago and it is operating perfectly every time, the installation/owners manuals are clear, accurate and easy to follow.The sales and tech support staff are knowledgable, friendly and helpful. I researched, compared and analyzed Ghost Controls products (and others) for a long time, in the end, Ghost Controls has the best reviews,installation manual and selection of accessories.If you're tired of opening and closing gates, especially in the rain,cold,snow and darkness...just buy it, you'll appreciate your remote control gate opener everyday.

Scott C.

21:53 09 Dec 19

Wonderful experience from the first call to the last. They treated me like a friend asking questions about my specific needs and helping me customize a gate system that is phenomenal! Customer service is alive and well at Ghost controls

Lucinda R.

23:01 04 Dec 19

I just want to say what an out standing company Ghost Controls are. The gate opener and other products are top notch . Their customer service is amazing. Mark returned our call promptly and was more then helpful. I will be recommending this company to family and friends.

Joey H.

23:36 02 Dec 19

Excellent products and customer support, nothing else on the market compares to what they have to offer. A+

Carol A.

15:47 02 Dec 19

Love the gate opener and the customer service is amazing. I had an old gate opener and trying to get technical help for that one, when it broke, was impossible. After reading reviews, I decided to change the opener to Ghost Controls and I am glad I did. I have now had the opener for a year. I appreciate their fast response to any questions I have and they know exactly what to tell me to make it run, should I have any issues, like when the battery was not getting enough sun to keep the battery charged. (I forgot to adjust the solar panel for the season). They should teach others what customer service should be, because they are the best!

Dennis J.

02:11 01 Dec 19

Just ordered one for the Mother-in-law.... Tech support will be glad that I will install it for her. It is an easy install.

Wayne B F.

13:02 20 Nov 19

Best technical support of any company I’ve ever dealt with.

Rodney W.

21:11 19 Nov 19

We recently had issue where we had a car run into the one of the gates on a dual gate system. We called to inquire if we could order a replacement for the damaged arm and the service we received was beyond outstanding. We have been using a Ghost System at one of our school entrances which is used numerous times daily and this system has preformed very nicely. If you looking for an automatic gate opener Ghost Controls is a great product and has great service!

Roy H.

16:02 18 Nov 19

Hi I bought a Ghost Controls system about two years ago and it has performed perfectly until someone run into the gate. I called the company and told them what the problem was, I had to do a couple tests, they said the controller was bad and sent me a new one. I live in northeast Montana and we have some of the nastiest weather in the nation with temperatures as low as -40 in the winters and this system had no problem with the temperature. The wind is the only thing I have an issue with, 20+ mph will sometimes cause the gate to think it hit something and reopen. The service is outstanding and the warranty is exceptional.I have told everyone how well this system works and will definitely buy again. Roy E Hughes

Joe A.

13:38 19 Oct 19

I have been in this industry for over 20 years. The major manufacturers have left behind a part of market by going up and up on price. Ghost has solved this . But the good is not the price it is the quality... And better is the easy install. Next super quality tech support. I installed a dual set and I was impressed Easy install.

Michael M.

18:32 10 Oct 19

I bought the double gate opener, keyless entry pad, and the magnetic gadget for the driveway to open the gate to let vehicles out of the property. I've only had this a short time but it looks to be VERY well made and is up and running with minimal effort. The installation went easy thanks to a very good instruction booklet. I'm very happy with it. The only disappointment was that my very OLD Stanley garage door opener (from approx 1994) could not be recognized by the system and so we could not use the numerous remotes that we already have for the house.

chris C.

20:25 09 Oct 19

I didn't know anything about this stuff but spent a day reviewing on Tube. Marlee (sales rep) was extremely helpful and even watched the Tube videos with me before ordering to reference my questions and comments. So far, I am extremely satisfied.

Kim B.

14:01 03 Oct 19

Contacted tech support due to problem installing driveway sensor, problem was due to user error. Mark, with tech support was extremely helpful in resolving the issue and encouraged me to contact him when the replacement part arrived to guide me through the installation. Wonderful service and a pleasant change from what I have encountered from other companies. I would highly recommend Ghost Controls.

Lis S.

02:18 01 Oct 19

We have a Dual tube Solar powered opener system. The system works fantastically in all weather, and we have not had any issues with battery life. The control arms held up extremely well with no issues.We have had issues with animals eating the wires do to lack of protection, and hurricane-force winds twisting the bracket that attaches the control arm to the gate. Ghost Controls provided excellent support, diagnosing what parts we require to fix the problems, and providing the parts themselves free of charge with free shipping to boot!

Winifred’s Ranch, L.

23:20 25 Sep 19

Great product and FANTASTIC customer service! Thanks to Danny Y we were able to replace a part quickly AND troubleshoot another issue which he immediately knew what was going on and fixed. Thanks for a perfect customer service experience. Thanks! Nicole

Donnie V.

02:27 13 Sep 19

Wow just got done installing my DTP1 single gate opener by Ghost and what a huge difference between Ghost and Mighty Mule. No comparison at all. I have had three Mighty Mule units in the past three years, then I heard about Ghost and after checking them out inside out they are wonderful to work with. Please people if you are thinking of a good gate opener, you have to look at Ghost and take it from me they are so much easier to install then Mighty Mule and the quality is so much better. Don 't waist your time or money even though the Mighty Mule is cheaper in the long run it won't be because they are junk. I'm sorry I usually don't talk that way about companies but, this shocks me that this Ghost unit is so much better then the rest. Give one a try you will love them and there warranty and company service.

Bridget B.

22:52 28 Aug 19

This product has been been amazing for my family. We have had this product for about 2 years and we only have had one problem. We called and talked to Mark and he helped a lot and answered our questions. Thank you for everything. Amazing!!

Janie B

16:40 29 Jul 19

We just switched out our mighty mule for ghost controls dual automatic gate opener and zombie lock. It was super easy diy. Our gate now opens faster and has more security options. I love the vacation mode. The remote opener is sweet it will open the gate from inside my home over 1000ft. Excellent product. I would highly recommend to anyone wanting an automatic gate!

Hart M.

17:19 18 Jul 19

This is the best gate opener ever! Super quality and Exceptional customer service! Marlee and Jonathan were both amazing. Always there to help guide us in our selection as well as installation. We thought it was going to be tougher to install than it was. They were both there for us answer every question along the way. I highly recommend Ghost Controls for your gate needs!

Morgan H.

13:59 28 Jun 19

Finally got gates hooked up and synchronized with the help from Danny Young! He was extremely helpful and even offered to come out and help while in town for a meeting. I highly recommend these over the other brands as we researched and did much homework before deciding to go with Ghost Controls. Glad we went this route!

Kenny M.

21:53 17 Jun 19

Excellent service when I contacted tech support for an issue during setup. The system functions wonderful once I corrected my errors. Tech support talked me through all my questions and I called them for recommendations on unit to purchase before purchasing. Sales was very helpful in recommending items needed and which I did not need to purchase based on questions to which I responded. Excellent company!!

Marcia C.

22:10 07 Jun 19

We have two Ghost remote systems, purchased to replace one failed 4-year old Mighty Mule system (a constant source of problems) and another 20-year old system. We have waited to post a review to see if these systems lived up to the reviews we found in our online research. We are happy to report that this system has far exceeded our experience with the previously installed Mighty Mule system and is an excellent choice for residential remote controlled gates. We did have assistance from someone who is more technical than we are for the wiring, as we wanted to make sure they were properly set up. The only issue we have had was that the gates somehow lost the closing set point after a few months - not sure what caused the problem but technical support had the problem resolved quickly. We were very impressed with the fact that we called tech support after hours, didn’t leave a message, but still received a return call the next day asking how they could help. The technician was professional and patient with me as he walked me through the troubleshooting with both gates, and at no time did I feel that he was in a hurry to get to the next customer. Additionally, the same tech called me back a few days later to make sure that the problem was resolved. It’s rare these days to receive that level of customer service and gives us great assurance that any further issues will be handled in the same manner. We have recommended this system to many friends and will continue to do so.*The above review was posted on Amazon. Since posting, we had an issue with a couple of our cows getting into a scuffle and breaking the black plastic housing on the gate arm, so I called tech support to determine the best course of repair. We were pleasantly surprised with the offer to send us another housing at no cost, we simply have to return the damaged housing. I would like to add that even with the cattle breaking the plastic cover and bending the gate, the arm itself still works correctly. We continue to be extremely pleased with our Ghost gate opening systems and the excellent customer service provided by tech support.

Randy P.

03:48 01 Jun 19

We had an issue with a control board so when we called support Mark in tech support was amazing best customer service we have ever had. Knew the issue and helped us quickly to solve it, even sent another board when we realized it wasn’t going to work. Much better product than our previous gate controller and easy to install. Plus with great tech support-you can’t buy a better product!! Well worth the time and money! Thanks Mark!

Chuck W.

16:19 30 May 19

I was looking to purchase an additional wire harness for the system but could not find one on Amazon or within the Ghost Controls website. I clicked on the chat button for support and Marlee came on. This is our conversation copied from the Chat Window:Chat started at 8:57 AMMHello, my name is Marlee! How may I assist you today?Marlee DHi Marlee. I am looking for just the battery Harness that comes with the ABBT-1 - can you assist?8:58 AMHi ,can you give me a couple minutes to look into this?8:59 AMYes - TY for the Help9:00 AMWe will send you out one. What is a good address to send this to?9:04 AMWow - TY - **Address Removed**9:05 AMMYour very welcome. We will try and get that out the door today. I hope you might leave us a review when you have a chance on our website on google.Marlee D9:06 AMMost Definitely - and that is not something I often do 😃We would appreciate that very much and thank you. I hope you have a great day.You as well - You just made my day 😃MAw, you just made mine, Thank you.

Hunter Jones H.

17:36 26 May 19

it was easy to install, looks nice, works on solar and best of all... works flawlessly.

Leslie W.

14:33 24 May 19

Marlee provided friendly and excellent advice and service for both my husband and I to choose the proper product, make sure we understand installation and let us know we can call for any assistance. She is an asset! We will provide an update once they product is installed. Thank you Marlee!Leslie and Eric

Kevin H.

17:48 21 May 19

Absolutely Love it! From Sales (Ted &Dan) to tech support (Mark) the service is as awesome as the product!! Easy install with great videos. Installed two single openers with relative ease. My favorite part now has become watching my neighbor pull up to his mighty mule, waiting while waiving his remote out the window while I hit my remote from 100 feet away and zip out of my drive :) Great product and service! Thanks Ghost Control. Kevin- Colorado

Judye M.

14:42 15 May 19

We purchased our opener in October 2016 at the Sunbelt Expo in Moultrie, GA. We live in central Florida and for 19 years, I had opened and closed our gate in inclement weather, hurricanes, etc. This opener is wonderful! The few times we have had issues, tech support has been right there to send new parts or talk us through the situation. You will not be disappointed with this product or the company! They guarantee their product and customer service and tech support are always available. Thank you Ghost, for making my life so much better!

James B.

22:09 06 May 19

I had already bought my Ghost openers, (3) to be exact, and after installing one I had a few question about my next install which was going to be a little different. I contacted support and they answered all my questions and were a great help. I now have two up and getting ready for number three. Thanks guys you have been terrific.

Richard

16:49 29 Apr 19

I called the company and ordered directly from them. I first spoke to a tech person about some specific questions, then was transferred to a sales person to place my order. Both were very helpful. I ordered the double gate opener for my livestock-type double gate entrance to my drive, solar panel, wireless keypad & pedestal, Zombie gate lock, automatic exit sensor, and a couple extra brackets. I also ordered a couple of of the small controllers for our chicken coop, but I haven't installed those yet. I installed the gate controller about a month ago, I just put up the wireless keypad yesterday. I live in northern Wyoming so I opted to get my own large deep cycle 12 volt battery. Installation was straightforward, instructions were good. The gate has worked perfectly. The guys were super helpful when I ordered, and like I said the instructions were good, so I had no need to call for any help. The solar charging system seems to be working well. The remotes work well. From inside the vehicle the glass inhibits transmission but it is still effective from a very reasonable distance. My gate is about 1/4 mile from my house, and I can stand on my front porch with line of sight to the gate and the remote will open/close the gate from there, which is pretty impressive. I haven't gotten around to installing the Zombie Lock or the auto-exit elements yet, nor the chicken coop controllers, but hope to get those knocked out soon. My gate has been running flawlessly for a month+ now. I definitely recommend.

Kayla O.

22:22 22 Apr 19

After a lot of research and so testing we used this gate control. It is by far the best on out there. On top of that they have amazing customer service and support. Now that I have one from the drive way I am going to get one of their coop openers as well!

22:20 22 Apr 19

Darrel M.

16:53 16 Apr 19

I bought my dual system last year for my new home , just installed it 4/13/2019. Everything went so smooth and I'm glad I bought Ghost Controls . My new neighbors have already stopped by and asked if I could help them get one installed at their place !Instructions were right on , everything worked no issues programming the key pad or additional remotes . Thanks Ghost USA !

Jordan R.

12:59 12 Apr 19

Marlee has been amazing! Great customer service and knowledge! These guys spank mighty mule hands down!

averywayne

17:55 11 Apr 19

I bought my Ghost Gate Openers in April 2017. Very EZ install and the manual was written very well. Clear instructions and enough hardware for practically any install.I'm in my 70's and I installed this opener in one day. A younger person could probably install it in a couple hours. The hardest part in my driveway was cutting a ditch (then filling) across the concrete to install the conduit for the wiring for the far gate. The critical part is making sure that everything is square and level. Electrical hook-up is simple and instructions are clear.I give it 5-stars for now because it's only been in for 2-weeks. I will post if anything changes.*****Update March 2019*****Gate opener is still operating flawlessly. We use this gate a lot. We have had zero issues. Thank you Ghost Controls. I just wish that the remotes weren't so darn expensive.

Celeste W.

13:01 27 Mar 19

If you are looking for an excellent gate opener Ghost Controls is the way to go and their customer service can't be bet. The most knowledgeable helpful customer service around that help you through everything every step of the way. Would recommend them highly over any other and would definitely use their services again. Thank you again Ghost Controls for all your knowledge, help, and superior products.

Johnson T.

18:01 21 Mar 19

I first bough the DEP2 dual gate opener in February 2017 and have had the most incredible experience with the product and the customer service, particularly with Jonathan in the technical support department. Not a fault of Ghost Controls but more in "mistakes" that I have made in installing the product or using the gate, I have had to call the customer service department three different times.Most recently, one of the two arms quit working. I called and spoke to Jonathan who was amazingly able to correctly diagnose the problem over the phone quickly. He warrantied the arm and sent a replacement free of charge. The problem was probably in the way that I originally installed the arm and I insisted that they did not "owe" me a replacement arm. Jonathan insisted that they wanted to make it right and went ahead and sent the replacement.I can't think of many companies that would be willing to go the extra mile like Ghost Controls. If you are in the market for a gate (or even if you're not!) I can't recommend them enough. You will receive excellent support for the life of the product!

Ray B.

16:11 09 Mar 19

I really like the opener. Very easy installation and instructions are easy to understand. Good quality product. You tube videos are an added plus . Very satisfied!

Elaine D

22:09 04 Feb 19

We purchased one of the dual gate openers for our new fence. It is nothing short of AWESOME!!! Had to contact customer service about one question we had, and they were just so nice -- which is an oddity in itself these days. The gate has so many different settings you can tailor to your needs. My husband installed it all by himself (good hubby!). Highly recommend.To make the gate even more functional for us we already had a camera doorbell, but then we added a camera security light so that we can know exactly who is at our gate and can communicate with them.

B S.

21:30 29 Jan 19

They have their customer service down! I’ve had my gate opener since summer of 2018 and have not had an issue until the other day. The control arm stopped working and moves open and closed freely by hand. Called customer support and they didn’t question anything. Verified my info and sent me a brand new one. Lifetime warranty for the motors, can’t beat that.

Eric S.

21:42 23 Jan 19

Great gate opener and instructions. Even better company! While installing the gate opener I called tech support a number of times for help. A real person always picked up the phone and provided expert help and advice. I did have to get a component replaced (my fault) which the company took care of for me.

Scott W.

20:47 23 Jan 19

If you are looking for a great product that the company will stand behind, you will not one better than GHOST CONTROLS. I purchased two gate systems in September 2017. They are installed on 16 ft metal gates and work great, never had an issue with the electronics or mechanical other then people trying to open the gate manually and have found tech support to be very helpful and a pleasure to work with. You will not be disappointed!!

Vicki F.

20:29 17 Jan 19

I cannot express how courteous and professional everyone at Ghost Controls has been to my husband and myself. Our gate is amazing, but we had an unfortunate event happen when our puppy ate all the wires. Mark Brown was so incredibly patient with me in explaining what needed to be done. From start to finish we could not ask for a better product and better customer service. If we could give "10" stars, we would!

Phillip U.

23:05 05 Jan 19

We purchased the Coop controller so we would not have to rely on anyone opening or closing the chickens up during a vacation last year. We have been very pleased, it works great and the two times we have needed support the customer service experience was exceptional! This is a great product-be sure to follow the directions that are provided in the manual or instructional videos that are found on their website which were very helpful!

MICHAEL H.

21:04 28 Dec 18

Awesome service! These guys focus on making sure their customers have a quality product! If you are considering their products, you don't need to look any further. Good quality, fair price, excellent support! Highly recommend them.

Bruce M.

21:53 20 Dec 18

The unit is easy to install, instructions are great even though I had a few problems the great tech support Ghost has got me through it every time. I love the gate opener and encourage other to invest in it. Thanks support for all the help

Serena B.

01:12 14 Dec 18

My husband and I were quite skeptical about purchasing an automatic gate opener from the get go. So many different manufactures to choose from and we kept seeing the same thing...poor customer service & faulty product and quite frankly I didn’t wanna pay that much for the headache I was going to endure.I finally found Ghost Controls and read very positive and encouraging reviews so instead of going to distribution I decided to go direct. Since I work with manufactures on a daily basis I have found that sometimes that could be the best direction to take. It was an easy website to maneuver and they take PayPal so it was a win-win situation.The product came sooner than expected and was packaged correctly to prevent damage. the best part... the batteries and 5 button transmitters came fully charged what a bonus! My husband installed it the following day and it didn’t take long to get it up and running.We also decided to get the zombie lock and again I placed the order online. well I forgot that we needed the brackets for the tube gates that are needed for proper installation so I called up customer service and left a message explaining my dilemma and a short time later I received an email from a sales associate named Danny.I gave Danny a call and he advised that he received my message and then proceeded to run over to shipping grab the box that was on the dock ready for pick up and open it up and threw the hardware in there at no charge Merry Christmas he says to me.Needless to say I am totally impressed with my experience and the integrity of this company. Serena Brown*

Eddie S.

03:21 11 Dec 18

We purchased a gate opener from Ghost Controls about 2 years ago and have not had any problems. Their products are great and their customer service is is best. You might find a cheaper gate opener but you won't find a better one for the money!!

Jo Lea B.

00:34 11 Dec 18

I called and spoke with sales and the gentleman was very helpful in getting what I needed replaced. I did not know my spouse was also speaking to a representative to get the arm to our gate replaced. They were very helpful and sent us the parts the same day. Would definitely recommend this product.

Yankee P.

19:49 29 Nov 18

Just placed the order, but had a great experience to share. I got a promo email offering a 15% Black Friday discount on orders through 11/26. However these tired eyes read the font as 11/28, so when I ordered the discount had already expired. I put a note at the bottom of the order explaining the situation, but didn't expect much. Overnight, I received another email from Ghost Controls issuing a ~$100 (15%) refund, no questions asked!Terrific customer service, which I wanted to recognize!

Ann O.

15:53 27 Nov 18

Ghost controls products are exactly as advertised. Functional, ease of installation, adaptable to my unique configuration needs. Most importantly, their customer service promises are real. Prior to my purchase I spent a good bit of time on the phone with them getting assistance with the design of the system. They were endlessly patient an educated me so that we got it right the first time. The system itself was easy to install and just works. The driveway gate worked so well that I also installed a coop control. It rocks, too. Don’t hesitate to rely on this product. In fact, ask them to give you my phone number and I’ll walk you through what we did and why.

Jan B.

15:03 20 Nov 18

I found Ghost Controls on the web while looking to replace our old gate. All aspects of our purchase and tech support have been positive. I would highly recommend working with this company!

Gaucho B.

21:46 09 Nov 18

The technical service is the best I have received in a long time...Our control board started acting up, sometimes would not respond to open or close commands, initially I thought it might have been a power problem, bought a couple of new batteries and kept them charged and used to rotate them with the originals (my solar charger also gets some shade from mountain and trees) but even with fully charged batteries the system would falter. After walking me through several troubleshooting steps, they determined that there was some kind of problem with the board, they replaced it at no charge and I received it two days later, replaced it and all is wonderful.I have to say I was very impressed with the professional way everything was handled... Never a ran-around or stalling tactics, just plain great service...

Allen B.

16:29 25 Oct 18

Bought 2 double gate sets 2 years ago with no trouble until hurricane Michael caused multiple power brown outs. Company employees happily checked my actuators and found the control board was defective. They replaced the board without charge or question. It's rare to find such accommodation this day and time. Many thanks to them for such great support!

Anna F.

18:05 22 Oct 18

We bought one, and was so impressed with it, and their helpful after-purchase service that we bought another one. My husband didn't have any trouble installing it, but it had a glitch a few days later he couldn't figure out. They stepped him through it over the phone, and in minutes it was working perfectly again.

Jon C.

17:00 27 Sep 18

We order the Ghost control duel gate a year ago and it has been an amazing investment. It was very easy to setup and operate but more than that is has been a very durable product. We would truly recommend this product and if you have any questions on setting it up or need assistance their support team has been great to work with.. thanks again Mark for help. We love our Ghost Controls gate it has made our life easier thank you!!!

Marius G.

13:08 24 Sep 18

After heavy researching what gate openers to purchase I decided to go with Ghost CONTROLS. I could not be more pleased. I emailed Dany way before I purchased and did not try to sell me more then I need. Then Mark from tech support was just wonderful at helping me with a few questions I had. Those guys rock. If your still on the fence on who to go with please go with Ghost Controls you will not be disappointed.

Ron A.

20:53 21 Sep 18

Replaced my Apollo System with the TDS2. Easy install, works great. Excellent customer service! Wish I would have done this years ago.

Joseph T.

15:07 15 Sep 18

I purchased an opener through my fence contractor/builder with a solar panel. After a couple months the opener would fail to close the gate. The installer did not seem to have a clue, but thought it might be a bad battery. He replaced the battery. About a month later, same issues arose. The installer scratched his head and said call Ghost. I called Ghost and spoke with Mark and Jonathan at tech support. They had me take a few digital pictures and send the pictures to them. Within 24 hours they diagnosed an improper installation, sent me a few parts and everything was resolved. I have used customer service and tech support of various companies over the years but I have never been treated so professionally. Their dedication to providing first rate technical support is an example on how things should be done and sets the bar which other companies should try to attain, but unfortunately few will. Should anyone I know need a fence opener, Ghost Controls will come highly recommend!

Ken

17:44 14 Sep 18

I am helping a friend with an install. She got the gate control with the solar panel. She decided to use a transformer instead. I chatted with an agent online, Marlee Dranzik. She was wonderful. I had an old gate transformer from another company. She said, Ghost would rather use their UL tested transformer at no cost to us. Wow! What great service. Thanks again Marlee.

Ginger G.

16:13 10 Sep 18

I installed a single gate controller system from Ghost Controls a few months ago. Instructions were sinple and easy to follow. I had my gate opener installed in a couple of hours. Product quality was great. I had two instancesd where lightning damaged the main board, the board in the arm, the antenna amplifier board and the alarm speaker. While I did have to replace the main board, Ghost was nice enough to send me the other parts free of charge. I would definitely recommend Ghost controls for any of your gate needs.

Linda P.

04:15 02 Sep 18

I have waited awhile to write a review due to some complications with our gate opener. Now I can honestly say Ghost Controls has a customer support team that is the BEST, second to none. They stood behind their product 100% and promised that they would figure it out and they did exactly that. Ghost sent me a new circuit board as they thought that was the problem, gate would just open 12" and stop. The problem continued and Jonathan called me and we decided to replace my one battery with 2 new batteries. I can now say after a month the gate opener has been flawless. As I researched for our gate opener I read reviews on Ghost Control and Mighty Mule. The good reviews for Ghost Controls is what influenced my decision to purchase the gate opener. Mighty Mule has a lot to learn from Ghost, so glad we didn't purchase a Mighty Mule because of their lack of customer support and negative reviews. Another added benefit to our purchase has been the how to YouTube videos on the installation, programming the remotes, and general set up for the gate operation. Believe me I have watched those YouTube videos many, many times. I am very comfortable with all the settings with our gate opener and love the party mode. We actually purchased a 3rd remote to leave in our house so we can set the party mode without leaving the house. So now there is no more getting out of the car when it's raining, dark, and when it's 98°. So people don't waste your time with Mighty Mule or any other gate opener. This company sells a great product and stands by their product. Thank you Jonathan and your team for your support and making this customer a very happy gal. KUDOS!

Brad H.

00:35 18 Aug 18

I bought a ghost controller about a month ago! The absolute best gate controller I’ve ever installed. They’re easy to set up and their technical support is off the chain! Unfortunately my controller got hit by lightning after being installed only 3 days and fried every computer in the main box. I called the technical support and although lighting is not usually covered, they sent me all new parts and walked me through the whole process!! This company gets 5 stars from me, and they’re the only company I’ll use for future gate controllers!!

Glenn G.

14:42 17 Aug 18

We wanted to take a moment to say we couldn't be happier with Johnathan and Matt from support for Ghost controls. You just don't see this service any more. These guys are great. Very knowledgeable and most of all super nice. I know as consumers we can be difficult trying to figure out the nomenclature of your products, but Matt and Johnathan were very patient and never got frustrated. Thank you so much for being the total professionals. Glenn and Melody Guider

Bryan L.

12:42 10 Aug 18

I've had the Ghost Control dual gate system for around 6 months and the product is great. The best part is that if/when you need technical information the staff (Mark and Jonathan) are great to work with and very knowledgeable about their product.

Mike J.

17:38 08 Aug 18

I have been a dealer in the gate opener business for many years and would like to say Ghost Controls is a very easy to use and the customer support offered by the factory is first class.The price for Ghost products are very affordable and perform great in the field with very few problems.ThanksMike jettOwner -Custom Gate and Fence inc.

Darrell

13:05 07 Aug 18

Best customer service I’ve received in a while. I purchased the solar single are heavy duty system. The gate it’s self was nice and easy to install and worked perfectly during the day. I was having an issue where the batteries would not stay charged through the night, so when I left for work in the morning I could not get out of my driveway. I contacted customer service (Marlee) who was very friendly and helpful. Marlee contacted tech support and was able to ship a transformer to me at no cost. Now I can plug in my gate opener and not worry at 530am that my gate won’t open.

Eddie G.

17:48 05 Jul 18

Very good product and support

Buzz G.

17:44 02 Jul 18

We love GHOST! It works great and the people are quick to help if you have a question. Ours was installed this past spring and we have had no problem. Sometimes a question which they answer quickly, thanks Ricky L.

Michael H.

23:34 21 Jun 18

Have not installed yet but am thrilled about the customer service from the sales team(Danny). After trying several Tim’s to contact their rival(mightmule) about recurring problem with a control arm for a 4 year old system and on hold nearly an hour on 4 different occasions I decided to give Ghost a call. I had replaced one operator arm two previous times and the other once. Ghost answered my call immediately,answered all my questions and was able to get my new dual system to me in two days. And system is better price than similar system at Mighty Mule.

Benjamin B.

17:45 01 Jun 18

I love ghost controls automatic gate opener it works fantastically well even when it’s rainy especially when it’s raining and I can’t wait to open it in the snow where I don’t have to get out of the truck. Again thank you Ghost controls it’s a wonderful product

jeff T.

23:45 26 May 18

Excellent support from Ghost! Had an issue with the automatic closer and made a call to the Tallahassee office and got people that genuinely cared about customer service. Actually took pictures of wiring and texted them to Ghost. They responded and even called back to check and make sure it was working. It is an excellent gate opener and much better then Mighty Mule with incredible customer support. It is quieter and smoother then the competition. I will only use Ghost from now on, on all my gates. Thank you again for all your assistance. It reminded me that some companies still really care.

George G.

15:53 22 May 18

System was relatively easy to install. Customer service in response to my questions was quick. System is working well since I installed it two months with no problems.

Rob G.

15:00 17 May 18

There are other systems but the customer service assisting me was outstanding. Prices are about the same but the ease of installation and their help made it an easy project. The only drawback was my confidence as they talked me through the programming part and it was right out of the manual. Great company and I highly recommend them if this is your project.

Daniel L.

15:17 15 May 18

Happy to have found this company, GREAT people to work with, I did have to make all my mounts as my fence is all oil field pipe corners, but that was certainly no fault of Ghost Controls. Great tech people, and always spot on info, THANKS Ghost Controls

Patty S.

13:45 26 Apr 18

Bradford L.

17:59 12 Apr 18

I am really glad I found this coop opener. I have an old coop and modified my door to make it fit but it was pretty easy. We were loosing chickens to owls and others on the nights I didn't make it back to shut them in. Since we installed the coop, we have not lost a one and the chickens are great. I have the solar panel and the system has been working great now for a couple of months. It seems really solid, closes at a good speed and is very secure when shut. Now I can take a couple of days and not have to find a friend deal with my flock.

Bobby O.

14:40 12 Apr 18

I love this gate opener. Easy to install. No problems with install, just follows directions. I would recommend this product and I would buy it again.

J S.

22:26 09 Mar 18

I've had the system for a few months now. I wanted to give it some time to develop issues before I wrote a review. No issues!! It's a great system, easy to install, durable and with great support to back it up. It opens faster than my neighbors gate (which is a competitor to Ghost) so I won the "jone's" competition. The only thing I had to do is add extra solar panels. Thats because east Texas is pine tree country. But to be fair on that note...it seems to pull an extra Amp or so to operate opposed to the competition (whose initials are MM). Hence, the faster opening response I assume. I'll take it! Also, the order I placed arrived with not exactly what was ordered. The advantage was on my side not Ghost. A command decision made over the phone by Ghost support solved the issue in mere minutes. It was nice to have someone on the phone that can pull some strings for the benefit of their company and the customer. So if your looking for a gate opener...stop!! Buy one of these!..or two!

Bryan S.

18:36 09 Mar 18

Great product and value for the money. Customer service is outstanding.

Paty P.

16:09 09 Mar 18

Great place to work with, company culture is great! . Products are awesome, and customer service is A+

John La P.

11:20 13 Dec 17

After looking at every opener on the market several times each, we went with Ghost Controls. So glad we did. Simple to install, price is very reasonable, but that was not our driving factor. Installed the system ourselves. Quality product as far as we can see. Well made, strong and swings gate easily. 16 foot gate like it's not even there. Very easy to program open and closed positions with the touch of the control panel buttons. Love the key pad features. the system totally gives us the security and control we were looking for.

Eddy C.

04:10 30 Nov 17

This product has state of the art functions. Very easy to assemble, excellent manual to guide you through the who assembly. They have on line videos that are very helpful for you to better understand, if needed. Their techs are very knowledgeable. System is very quite, alarms can be turned on/off. Operating modes are great, party mode, vacation mode, enough storage for 20 different entrance codes, very easy to program and to deactivate. I would purchase another one if I needed it. I don't have any problems endorsing this fine product. A great company and a great product. Eddy Coleman, Gilmer Texas.

Chad G.

00:54 03 Nov 17

This system is awesome, it was pretty easy to get setup and works great. The customer service is top notch, any questions you have they're ready to answer on the spot... Awesome to deal with people and not just a automation when you have a question

Phil C.

15:07 26 Jul 17

I ordered a dual gate opener to replace my commercial grade system. It works great, I installed it myself with ease, and they provided great customer service.

Bill S.

13:03 04 Jul 17

Great experience. I ordered a gate opener direct from Ghost Controls. The sales and technical support was top notch. The product seems to be of excellent quality but it has only been installed for a couple of days.

Nicole I.

16:15 07 Jun 17

Great gate opener system. Customer service has been fantastic. Cant say enough good things about Ghost Controls. I ordered a double gate system and will be ordering another for the other gate on my property. Keep up the great work guys!!

Steven C

14:17 11 Nov 16

Great company to work with. Customer service is through the roof! Keith answered all of my questions pre purchase and then helped when I had questions during the installation. You can tell that they are proud of their product.The opener itself was easy to install and is very smooth and quiet. I haven't tested the range to it's fullest yet but it is over 200'. The motor has a soft start and stop so as not to torque the mounting post. I'm very impressed so far and with the warranty/price point they offer it is tough to go wrong.

Sarah K.

16:39 04 Sep 19

We had a great experience with ordering our Ghost Controls. We ordered through Marlee who was very helpful in explaining which product would best suit our needs. Install was easy and everything works great! Unfortunately, one of the openers broke but Mark from tech support was able to send us another one! Thanks to both Marlee and Mark for your exceptional customer service!

ESEE16 I.

23:31 08 Jul 19

Easy to install and It works nicely, however after a few days of enjoying my new automatic gate it started to act up and ultimately did not work any more. I contacted technical support. I found the 8-5pm service to be not very convenient for me, since I have to be in front of the gate to troubleshoot. The troubleshooting procedure was very efficient and friendly. The operator was determined broken and followed by a promise of next day delivery, which they failed, and instead it was ground shipping (a week later). I hope that when I install the new operator everything goes smother thereafter

23:57 03 Jul 19

Easy to install and It works nicely, however after a few days of enjoying my new automatic gate it started to act up and ultimately did not work any more. I contacted technical support. I found the 8-5pm service to be not very convenient for me, since I have to be in front of the gate to troubleshoot. The troubleshooting procedure was very efficient and friendly. The operator was determined broken and followed by a promise of quick shipping of the replacement operator, which failed. I hope that when I install the new operator everything goes smother thereafter

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