Refund policy

GHOST CONTROLS® Returns & Refunds

Our Promise

Our GHOST CONTROLS® team is committed to providing the highest quality service and gate operators on the market.  Each member of our Customer Service Department is devoted to ensuring that all your questions are answered in a timely manner, and you are satisfied with your GHOST CONTROLS® products.  However, if you are not satisfied with your purchase, for whatever reason, all items carry a 30-day money-back guarantee unless otherwise noted for all purchases made directly with GHOST CONTROLS®. For any non-warranty-related returns and refund requests, any return and/or refund request must be processed through the party where you purchased the product(s).

Promotions/Discounts/Sales Policy Q&A

Do you honor sale price matches for a recent purchase? - We will only honor a price match for purchases that were placed within 3 days of the sale start time. Thank you for your understanding!

Can I use multiple discount codes or coupons at the same time? - Unfortunately, no. You may only use one or the other at the time of check-out. Our discounts/sales/promotions are not available to be redeemed together (including verified discounts).

Do you offer discounts for military personnel or first responders? - Yes! We offer 10% off year-round for:

      • Active Duty Military
      • Veterans
      • First Responders
      • Hospital Employees
      • Medical Providers
We verify credentials for this discount through There will be a green button that says "Verify with" available after you agree to our terms and select "Checkout" on the cart page. A screenshot of this button is provided below. By selecting the green button, you will automatically begin the verification process.

On mobile devices, this button is available under the "Show Order Summary" drop-down at the top of the checkout page.
If you do not already have an account, there will be an option available to create one and instructions provided on how to do so.
Please give us a call if you have any questions about this process. 

Return Policy

All products carry a 30-day money-back guarantee unless otherwise noted.  After this initial 30-day period, any returns or exchanges are subject to the terms of your product’s GHOST CONTROLS® Warranty. Returned products must be in new condition, returned in their original packaging (including any packaging, manuals, or instructions) and, prior to refund, are subject to inspection by a member of GHOST CONTROLS® Customer Service Department.  Returned products not received in the above-mentioned condition are subject to replacement/repackaging fees. Returned products that have been damaged, tampered with, or destroyed will not be subject to refund.

In the event you wish to return a product, please contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA)  number, which must be clearly displayed on your returned product along with a copy of the original receipt. GHOST CONTROLS® is not liable for products damaged or lost in transit during return and recommends obtaining insurance and tracking for any return.

Exchanges for Incorrectly Ordered/Defective Products

GHOST CONTROLS® recommends that each purchase be confirmed before an order is placed to avoid incorrectly ordering any items. GHOST CONTROLS® is not liable for any items ordered incorrectly by the customer. Any products that are defective, damaged, or incorrectly fulfilled by GHOST CONTROLS® will be immediately replaced for free by contacting a member of our Customer Service Department.  For any defective or damaged products, or orders incorrectly fulfilled by GHOST CONTROLS®, a shipping label will be provided for the returned product and a replacement will be immediately shipped following receipt and inspection of the returned product by our Customer Service Department.

Returns for Refund

In the event you no longer wish to keep your purchased product, or the replacement product is not in stock and cannot be exchanged, the purchased product may only be returned within 30 days of the original purchase.  Any shipping, handling, or additional costs associated with returning such products are nonrefundable or will be supplied by buyer.  All returns will be credited by GC Team, less any applicable fees, via the original form of payment within seven (7) business days of receipt.  Additional processing time (7-10 business days, excluding holidays) is normal for credit card companies to process a credit, and for processing of a check payment (if original payment was by check).

Where to Return/Exchange

To schedule a return or exchange, you must first contact Customer Service for an RMA#.

Customer Service:

Phone: (850) 898-1411 or Email

Remember to include a copy of your receipt.  All return shipments should include the RMA#, and should be addressed to the address below.

Customer Service Department


Attn: RMA#

3166 Hartsfield Road,

Tallahassee, FL 32303